Privacy Policy

KAROO GREEN

PRIVACY POLICY

Karoo Green (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following personal information:

  • Full name and contact details (email address, phone number)
  • Identification information where required for compliance
  • Medical-related information required for patient onboarding
  • Information submitted during registration or consultation processes
  • Payment and transaction details
  • Technical data such as IP address, browser type, and usage data
  • Cookies and website interaction data

 

 

2. How We Use Your Information

We use your information to:

  • Facilitate patient registration and onboarding
  • Coordinate consultations with licensed medical practitioners
  • Process Section 21 applications in accordance with South African regulations
  • Provide access to medical cannabis products (where approved)
  • Process orders and deliveries
  • Communicate with you regarding your account, services, or updates
  • Improve our website, services, and user experience
  • Comply with legal and regulatory obligations

 

 

3. Sharing of Personal Information

We only share your information where necessary and relevant, including with:

  • Licensed medical practitioners involved in your care
  • Regulatory authorities (such as SAHPRA where required)
  • Payment processors and delivery service providers
  • Trusted third-party service providers supporting our operations
 

We do not sell or rent your personal information to third parties.

 

 

4. Legal Basis for Processing

We process your personal information based on:

  • Your consent
  • The necessity to provide our services
  • Compliance with legal and regulatory obligations
  • Legitimate business interests (such as improving our services)

 

 

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

 

However, no method of transmission over the internet is completely secure.

 

 

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, medical, and regulatory requirements

 

 

7. Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent where applicable

 

To exercise these rights, please contact us using the details below.

 

 

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support functionality.

For detailed information on how we use cookies, please refer to our Cookie Policy.

 

 

9. Third-Party Services

Our website may make use of third-party tools and services (such as analytics providers) which may collect information in accordance with their own privacy policies.

 

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

 

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

info@karoogreen.co.za