FAQs
KAROO GREEN
FREQUENTLY ASKED QUESTIONS
GENERAL
What is Karoo Green?
Karoo Green is a platform that facilitates access to medical cannabis in South Africa through a structured, compliant process. We connect patients with licensed practitioners and guide them through consultation, approval, and access.
Is cannabis legal in South Africa?
Cannabis is legal for private use under certain conditions. However, access to cannabis for medical purposes is regulated and typically requires approval under Section 21 of the Medicines Act.
Do I need a prescription?
Yes. Access to medical cannabis requires consultation with a licensed healthcare professional. Where applicable, a Section 21 application must also be approved.
GETTING STARTED
How do I become a patient?
The process is simple:
- Register your details
- Consult with a licensed practitioner
- Receive approval (where required)
- Access prescribed products
How long does the process take?
Timelines can vary depending on the consultation and approval process. In many cases, the process is completed within a few days, but Section 21 approvals may take longer.
Do I need to visit a doctor in person?
In most cases, consultations can be conducted remotely, making the process convenient and accessible.
ELIGIBILITY AND SUITABILITY
Who is this suitable for?
Medical cannabis may be considered for individuals experiencing chronic pain, anxiety, sleep disorders, and other qualifying conditions. Suitability is determined by a licensed healthcare practitioner.
Will I definitely be approved?
No. Approval depends on a clinical assessment and, where required, regulatory approval. Karoo Green does not guarantee access.
PRODUCTS AND QUALITY
What kind of products are available?
We offer a curated range of cannabis cultivars grown in controlled greenhouse environments using living soil systems, designed for consistency and quality.
Are the products safe?
Yes. All products are handled in accordance with regulatory requirements and are intended for medical use under professional guidance.
PRICING AND VALUE
What does the onboarding fee include?
The onboarding fee typically covers:
- Consultation coordination
- Application support (including Section 21 where required)
- Guidance throughout the process
Additional fees such as delivery may apply.
Is this covered by medical aid?
At present, most medical cannabis treatments are not covered by medical aid in South Africa. We recommend confirming directly with your provider.
ORDERS AND DELIVERY
Can anyone buy from the shop?
No. Products are only available to approved patients who have completed the required process.
How does delivery work?
Delivery is arranged once all regulatory and medical requirements have been met. You may be required to verify your identity upon receipt.
How long does delivery take?
Delivery times vary depending on location and availability. Estimated timelines will be communicated once your order is processed.
SAFETY AND RESPONSIBILITY
Can I drive after using medical cannabis?
You should not operate a vehicle or heavy machinery while under the influence of cannabis unless advised otherwise by your healthcare provider.
Are there side effects?
Possible side effects may include drowsiness, dizziness, or changes in mood. Always follow your doctor’s guidance and report any concerns.
SUPPORT
Who do I contact if I need help?
If you have any questions or require support, please contact us at:
sales@karoogreen.co.za
Can I speak to someone directly?
Yes. Our team can guide you through the process and answer any questions you may have about becoming a patient.